Refund Policy
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Returns
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Customers may request a return within 14 days of receiving the item.
To initiate a return, please contact:
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Return Conditions
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Returned items must be:
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In their original condition
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Unworn and unaltered
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Returned with original packaging and documentation
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Refunds
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Once the returned item has been received and inspected, refunds will be issued to the original payment method.
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Non-Returnable Items
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Returns may not be accepted for:
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Custom or bespoke jewellery
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Items that have been altered at the customer's request
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Return Shipping
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Unless the item is faulty or incorrectly described, customers are responsible for return shipping costs.
Faulty or Incorrect Items
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If an item arrives damaged or not as described, please contact us immediately so we can resolve the issue.
Email: rushdiamondsupport@gmail.com
We want you to be satisfied with your purchase.