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Refund Policy
Returns
Customers may request a return within 14 days of receiving the item.
To initiate a return, please contact:
Return Conditions
Returned items must be:
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In their original condition
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Unworn and unaltered
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Returned with original packaging and documentation
Refunds
Once the returned item has been received and inspected, refunds will be issued to the original payment method.
Non-Returnable Items
Returns may not be accepted for:
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Custom or bespoke jewellery
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Items that have been altered at the customer's request
Return Shipping
Unless the item is faulty or incorrectly described, customers are responsible for return shipping costs.
Faulty or Incorrect Items
If an item arrives damaged or not as described, please contact us immediately so we can resolve the issue.
Email: rushdiamondsupport@gmail.com
We want you to be satisfied with your purchase.
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